Return and Refund Policy

Return and Refund Policy

We want you to be happy with your Satinova by Rosies order. If something arrives damaged, incorrect, or not as expected, contact us at support@satinovashop.com with your order number and photos when applicable.

Return window

Return requests should be made within 30 days of delivery. Items should be unused, in original condition, and returned with original packaging when possible.

Damaged or incorrect items

If your item arrives damaged or incorrect, contact us right away so we can review the issue and provide the best solution.

Refunds

Approved refunds are processed back to the original payment method. Processing times depend on your bank or payment provider.

Non-returnable situations

Used, altered, heavily damaged after delivery, or final-sale items may not be eligible for return.