Shipping policy

Shipping Policy (SatinovaShop)

Processing Time
Orders are processed within 1–3 business days (Mon–Fri, excluding holidays). During high-volume periods, processing may take slightly longer.

Shipping Origins
We ship from multiple fulfillment partners. Depending on the product, your item may ship from the United States or China.

Shipping Time Estimates (after processing)
Shipping times vary by item, origin, and destination:

• United States (US customers):

  • US-origin items: 3–7 business days

  • China-origin items: 10–15 business days

• International (non-US customers):

  • Typically 10–20 business days, depending on customs and local carriers

Split Shipments
If you order multiple items, they may ship separately and arrive at different times. Each shipment will receive its own tracking details when available.

Tracking Information
Tracking is provided for most orders. After your order ships, you’ll receive an email with tracking information. Some carriers may take 24–72 hours to show movement after a label is created.

Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes. These fees are the customer’s responsibility unless otherwise stated.

Address Accuracy
Please verify your shipping address at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Delayed or Missing Orders
Delivery estimates are not guarantees. If your order is significantly delayed or appears lost, contact us at support@satinovashop.com with your order number and we will help resolve it.